SIT50122 Diploma of Travel and Tourism Management
SIT50122 Diploma of Travel and Tourism Management contains 23 units (13 core and 10 electives) and will be delivered at the training premises of AOI Institute. Learners must complete all the units to obtain this qualification.
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centers, and other tourism businesses.
The training program is conducted in a class environment. Some units are featured by online tutorials. Exercises are provided at the end of each training session for learners to practice the skills learned. Real life scenarios are given to learners to work through the real situations.
Units of Competency
|Source and use information on the tourism and travel industry
|Create a promotional display or stand
|Enhance customer service experiences
|Lead and manage people
|Access and interpret product information
|Monitor work operations
|Develop and manage quality customer service practices
|Prepare customer quotations
|Provide advice on Australian destinations
|Implement and monitor work health and safety practices
|Provide advice on international destinations
|Provide specialist advice on cruises
|Manage risk to organisational reputation in an online setting
|Establish and conduct business relationships
|Design and produce complex spreadsheets
|Sell tourism products and services
|Interpret financial information
|Manage finances within a budget
|Prepare and monitor budgets
|Lead diversity and inclusion
|Create electronic presentations
Nominal duration: 117 weeks
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