SIT50116 Diploma of Travel and Tourism Management
SIT50116 Diploma of Travel and Tourism Management contains 23 units (12 core and 11 electives) and will be delivered at the training premises of AOI Institute. Learners must complete all the units to obtain this qualification.
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centers, and other tourism businesses.
The training program is conducted in a class environment. Some units are featured by online tutorials. Exercises are provided at the end of each training session for learners to practice the skills learned. Real life scenarios are given to learners to work through the real situations.
Units of Competency
|BSBDIV501||Manage diversity in workplace|
|SITTIND001||Source and use information on the tourism and travel industry|
|SITXCCS007||Enhance customer service experiences|
|SITXCCS008||Develop and manage quality customer service practices|
|SITXFIN002||Interpret financial information|
|SITXFIN003||Manage finances within a budget|
|SITXFIN004||Prepare and monitor budgets|
|SITXHRM003||Lead and manage people|
|SITXMGT001||Monitor work operations|
|SITXMGT002||Establish and conduct business relationships|
|SITXWHS003||Implement and monitor work health and safety practices|
|SITTTSL002||Access and interpret product information|
|SITTTSL003||Provide advice on international destinations|
|SITTTSL004||Provide advice on Australian destinations|
|SITTTSL005||Sell tourism products and services|
|BSBITU312||Create electronic presentations|
|SITTTSL016||Provide specialist advice on cruises|
|SITXCCS002||Provide visitor information|
|SITXMPR002||Create a promotional display or stand|
|BSBWRT401||Write complex documents|
|BSBITU306||Design and produce business documents|
Nominal duration: 117 weeks
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